The semantic networks around the bureaucracy and the public function of the inhabitants of Villahermosa, Tabasco as part of the social representations and the image of public servants and institutions
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Published:
Jul 3, 2020
Keywords:
image, social representations, bureaucracy, public function, public institution, organizational communication
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Abstract
Despite the fact that the bureaucracy and the public function are models, actions and results of a very specific form of organization, work and administration, ineffective for most of civil society, the public institutions that practice them generate an institutional image and various social representations that can help us understand the perceptions, aspirations, experiences, value judgments and explanations, positive or negative, that people have when interacting with them. Therefore, through the natural semantic networks, the semantic fields that exist about the bureaucracy and the public function of a public institution in 100 people from the city of Villahermosa, Tabasco, could be determined. The results show the coexistence of positive and negative values as part of the image and social representations. More specifically, the bureaucracy has a negative image and social representation, but public officials have a positive imagen and social representation. A broader analysis of other public institutions will establish a clearer picture of the positive or negative aspects of the image and of the social representations of public institutions in that area.
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López Ramos, A., & Santos Morales, R. (2020). The semantic networks around the bureaucracy and the public function of the inhabitants of Villahermosa, Tabasco as part of the social representations and the image of public servants and institutions. Sintaxis, 1(5), 103–127. https://doi.org/10.36105/stx.2020n5.06
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References
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Buffat, A. (2015). Street-level bureaucracy and e-government. Public Management Review, 17(1), 149–161. https://doi.org/10.1080/14719037.2013.771699
Byrkjeflot, H. y Engelstad, F. (2018). Bureaucracy and society in transition: comparative perspectives. Bingley, UK: Emerald.
Cañas, F. D. P. (2012). Burocracia y cancillería en la Corte de Juan II de Castilla (1406-1454): estudio institucional y proposográfico. Salamanca, España: Ediciones Universidad de Salamanca.
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Castañeda, A. (2016). Las redes semánticas naturales como estrategia metodológica para conocer las representaciones sociales acerca de la investigación en el contexto de la formación profesional
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Clawson, D. (1980). Bureaucracy and the labor process: the transformation of u.s. industry, 1860-1920. New York: Monthly Bureaucracy Press.
Costa, J. (2009). El DirCom hoy. Dirección y gestión de la comunicación en la nueva economía. Barcelona, España: Costa Punto Com.
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Crozier, M. (1964). The bureaucratic phenomenon. Chicago, IL: University of Chicago Press.
Dandeker, C. (1990). Surveillance, power and modernity: bureaucracy and discipline from 1700 to present day. Cambridge, UK: Polity Press.
Danet, B. (1971). The language of persuasion in bureaucracy: “modern” and “traditional” appeals to the Israel customs authorities. American Sociological Review, 36(5), 847–859. https://doi.org/10.2307/2093671
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Eymar, C. (2009). El funcionario poeta: elementos para una estética de la burocracia. Madrid, España: Fórcola Ediciones.
Figueroa, J. G., González, E. y Solís, V. (1981). Una aproximación al problema del significado: las redes semánticas. Revista Latinoamericana de Psicología, 13(3), 447-458.
Gould, M. y Howson, A. (2018). Bureaucratic surveillance. Social interactions in groups and organizations. Research Starters Sociology, 1–6.
Hansen, H., Lundberg, K. y Syltevik, L. J. (2018). Digitalization, level bureaucracy and welfare users’ experiences. Social Policy & Administration, 52(1), 67–90. https://doi.org/10.1111/spol.12283
Harris, M. (2006). Technology, innovation and post-bureaucracy: the case of the British Library. Journal of Organizational Change Management, 19(1), 80–92. https://doi.org/10.1108/ 09534810610643703
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Instituto Nacional de Administración Pública. (2005). De la burocracia al management. Del management a la gobernanza. Madrid, España: Instituto Nacional de Administración Pública.
Ionescu, L. (2016). Bureaucratic communication in government administration. Annals of Spiru Haret University, Journalism Studies, 17(1), 5–12.
Jackson, P. M. (1983). The political economy of bureaucracy. Totowa, NJ: Barnes & Noble.
Jenning, E. E. (1966). El ejecutivo en la empresa y en la administración pública: autócrata, burócrata, demócrata. Barcelona, España: Sagitario.
Joly, J. (2014). Do the media influence foreign aid because or in spite of the bureaucracy? A case studyof Belgian aid determinants. Political Communication, 31(4), 584–603. https://doi.org/10.1080/10584609.2013.879361
Klemsdal, L. (2013). From bureaucracy to learning organization: critical minimum specificationdesign as space for sensemaking. Systemic Practice & Action Research, 26(1), 39–52.
https://doi.org/10.1007/s11213-012-9267-3
Leiby, J. S. (1986). Colonial bureaucrats and the Mexican economy growth of a patrimonial state. 1763-1821. New York: P. Lang.
Lerner, B. (1993). Democracia política o dictadura de las burocracias. Una lectura de Max Weber con miras al porvenir. México: UNAM.
Lystad, M. H. y Stone, R. C. (1956). Bureaucratic mass media: a study in role definitions. Social Forces, 34(4), 356–361. https://doi.org/10.2307/2573670
Marsh, C. P., Dolan, R. J. y Riddick, W. L. (1967). Anomia and communication behavior: the relationship between anomia and utilization of three public bureaucracies. Rural Sociology, 32(4), 435–445.
Meier, K. J. y Bohte, J. (2007). Politics and the bureaucracy. Policymaking in the fourth branch of government. Belmont, CA: Wadsworth Cengage Learning.
Meléndez, L. (2005). Derecho burocrático (incertidumbre jurídica). México: Porrúa.
Meyer, H. D. (1995). Organizational environments and organizational discourse: bureaucracy between two worlds. Organization Science, 6(1), 32–43. https://doi.org/10.1287/orsc.6.1.3
Monteiro, D. (2016). Street-level bureaucracy revisited. Language & Dialogue, 6(1), 54–80. https://doi.org/10.1075/ld.6.1.02mon
Moscovici, S. (1981). On social representations. En J. P. Forgas (ed). Socialcognition perspectives on everyday knowledge (pp. 181-209). London, UK: Academic Press.
Moscovici, S. (ed.) (1985). Psicología social I. Influencia y cambio de actitudes, individuos y grupos. Madrid, España: Paidós.
Mouzelis, N. P. (1973). Organización y burocracia: un análisis de las teorías modernas sobre organizaciones sociales. Barcelona, España: Península.
Oropeza, A. (2005). La evaluación de la función pública en México. México: Plaza y Valdés.
Page, E. C. (1985). Political authority and bureaucratic power: a comparative analysis. Knoxville, TN:
University of Tennesse Press.
Pärna, O. y von Tunzelmann, N. (2007). Innovation in the public sector: Key features influencing the development and implementation of technologically innovative public sector services in the UK, Denmark, Finland and Estonia. Information Polity: The International Journal of Government & Democracy in the Information Age, 12(3), 109–125. https://doi.org/10.3233/IP-2007-0118
Picard, R. G. (1996). The rise and fall of communication empires. Journal of Media Economics, 9(4), 23. https://doi.org/10.1207/s15327736me0904_2
Richardson, S. (2011). The political economy of bureaucracy. Oxford, UK: Routledge.
Ritchie, M. N. (2018). Back-channel representation: a study of the strategic communication of senators with the us Department of Labor. Journal of Politics, 80(1), 240–253. https://doi.org/10.1086/694395
Rubin, H. J. (1974). Modes of bureaucratic communications: examples from Thai local administration. Sociological Quarterly, 15(2), 212–230. https://doi.org/10.1111/j.1533-8525.1974.tb00889.x
Savage, M. (1995). Property, bureucracy, and culture: middle-class formation in contemporary Britain. London, UK: Routledge.
Schwartz, H. y Jacobs, J. (1984). Sociología cualitativa. México: Trillas.
Snellen, I. (2001). ICTs, bureaucracies, and the future of democracy. Communications of the acm, 44(1), 45–48. https://doi.org/10.1145/357489.357504
Tejada, J. M. y Arias, L. F. (2003). El significado de tutoría académica en estudiantes de primer ingreso a la licenciatura. Revista de la Educación Superior, 32(127), 25-38.
Valdez, J. L. (1998). Las redes semánticas naturales, usos y aplicaciones en psicología social. Universidad Autónoma del Estado de México.
Van Duivenboden, H., y Thaens, M. (2008). ICT-driven innovation and the culture of public administration: A contradiction in terms? Information Polity: The International Journal of Government & Democracy in the Information Age, 13(3/4), 213–232. https://doi.org/10.3233/IP-2008-0157
Von Mises, L. (1945). Bureaucracy. Glasgow, Scotland: William Hodge & Co.
Weber, M. (1977). ¿Qué es la burocracia? Buenos Aires, Argentina: Pléyade.
Arnold, L. (1991). Burocracia y burócratas en México 1742-1835. México: Consejo Nacional para la Cultura y las Artes.
Bacharach, S. B. y Aiken, M. (1977). Communication in administrative bureaucracies. Academy of Management Journal, 20(3), 365–377. https://doi.org/10.2307/255411
Baekgaard, M., Mortensen, P. B. y Seeberg, H. B. (2018). The bureaucracy and the policy agenda. Journal of Public Administration Research & Theory, 28(2), 239–253. https://doi.org/10.1093/jopart/mux045
Barenstein, J. (1982). El análisis de la burocracia estatal desde la perspectiva weberiana. 2a. ed. México: CIDE.
Blau, P. M. y Meyer, M. W. (1971). Bureaucracy in modern society. 2a. ed. New York: Random-House.
Bovens, M. y Zouridis, S. (2002). From street-level to system-level bureaucracies: how information and communication technology is transforming administrative discretion and constitutional control. Public Administration Review, 62(2), 174. https://doi.org/10.1111/0033-3352.00168
Buffat, A. (2015). Street-level bureaucracy and e-government. Public Management Review, 17(1), 149–161. https://doi.org/10.1080/14719037.2013.771699
Byrkjeflot, H. y Engelstad, F. (2018). Bureaucracy and society in transition: comparative perspectives. Bingley, UK: Emerald.
Cañas, F. D. P. (2012). Burocracia y cancillería en la Corte de Juan II de Castilla (1406-1454): estudio institucional y proposográfico. Salamanca, España: Ediciones Universidad de Salamanca.
Carnevale, D. G. y Stivers, C. (2019). Knowledge and power in public bureaucracies. From pyramid to circle. New York: Routledge.
Carrasco, C. (1975). La burocracia en la España del siglo XIX. Madrid, España: Instituto de Estudios de Administración Local.
Castañeda, A. (2016). Las redes semánticas naturales como estrategia metodológica para conocer las representaciones sociales acerca de la investigación en el contexto de la formación profesional
de los comunicadores. Estudios sobre las culturas contemporáneas, 12(43), 123-168.
Clawson, D. (1980). Bureaucracy and the labor process: the transformation of u.s. industry, 1860-1920. New York: Monthly Bureaucracy Press.
Costa, J. (2009). El DirCom hoy. Dirección y gestión de la comunicación en la nueva economía. Barcelona, España: Costa Punto Com.
Coyne, C. J. (2008). The politics of bureaucracy and the failure of postwar reconstruction. PublicChoice, 135: 11–22.
Crozier, M. (1964). The bureaucratic phenomenon. Chicago, IL: University of Chicago Press.
Dandeker, C. (1990). Surveillance, power and modernity: bureaucracy and discipline from 1700 to present day. Cambridge, UK: Polity Press.
Danet, B. (1971). The language of persuasion in bureaucracy: “modern” and “traditional” appeals to the Israel customs authorities. American Sociological Review, 36(5), 847–859. https://doi.org/10.2307/2093671
Du Gay, P. (2000). In praise of bureaucracy: Weber, organization and ethics. London, UK: Sage.
Du Gay, P. (ed). (2005). The values of bureaucracy. Oxford, UK: Oxford University Press.
Eymar, C. (2009). El funcionario poeta: elementos para una estética de la burocracia. Madrid, España: Fórcola Ediciones.
Figueroa, J. G., González, E. y Solís, V. (1981). Una aproximación al problema del significado: las redes semánticas. Revista Latinoamericana de Psicología, 13(3), 447-458.
Gould, M. y Howson, A. (2018). Bureaucratic surveillance. Social interactions in groups and organizations. Research Starters Sociology, 1–6.
Hansen, H., Lundberg, K. y Syltevik, L. J. (2018). Digitalization, level bureaucracy and welfare users’ experiences. Social Policy & Administration, 52(1), 67–90. https://doi.org/10.1111/spol.12283
Harris, M. (2006). Technology, innovation and post-bureaucracy: the case of the British Library. Journal of Organizational Change Management, 19(1), 80–92. https://doi.org/10.1108/ 09534810610643703
Hummel, R. P. (1977). The bureaucratic experience. New York: St. Martin’s Press.Hunter, I. (1998). Repensar la escuela: subjetividad, burocracia y crítica. Barcelona, España: Pomares-Corredor.
Instituto Nacional de Administración Pública. (2005). De la burocracia al management. Del management a la gobernanza. Madrid, España: Instituto Nacional de Administración Pública.
Ionescu, L. (2016). Bureaucratic communication in government administration. Annals of Spiru Haret University, Journalism Studies, 17(1), 5–12.
Jackson, P. M. (1983). The political economy of bureaucracy. Totowa, NJ: Barnes & Noble.
Jenning, E. E. (1966). El ejecutivo en la empresa y en la administración pública: autócrata, burócrata, demócrata. Barcelona, España: Sagitario.
Joly, J. (2014). Do the media influence foreign aid because or in spite of the bureaucracy? A case studyof Belgian aid determinants. Political Communication, 31(4), 584–603. https://doi.org/10.1080/10584609.2013.879361
Klemsdal, L. (2013). From bureaucracy to learning organization: critical minimum specificationdesign as space for sensemaking. Systemic Practice & Action Research, 26(1), 39–52.
https://doi.org/10.1007/s11213-012-9267-3
Leiby, J. S. (1986). Colonial bureaucrats and the Mexican economy growth of a patrimonial state. 1763-1821. New York: P. Lang.
Lerner, B. (1993). Democracia política o dictadura de las burocracias. Una lectura de Max Weber con miras al porvenir. México: UNAM.
Lystad, M. H. y Stone, R. C. (1956). Bureaucratic mass media: a study in role definitions. Social Forces, 34(4), 356–361. https://doi.org/10.2307/2573670
Marsh, C. P., Dolan, R. J. y Riddick, W. L. (1967). Anomia and communication behavior: the relationship between anomia and utilization of three public bureaucracies. Rural Sociology, 32(4), 435–445.
Meier, K. J. y Bohte, J. (2007). Politics and the bureaucracy. Policymaking in the fourth branch of government. Belmont, CA: Wadsworth Cengage Learning.
Meléndez, L. (2005). Derecho burocrático (incertidumbre jurídica). México: Porrúa.
Meyer, H. D. (1995). Organizational environments and organizational discourse: bureaucracy between two worlds. Organization Science, 6(1), 32–43. https://doi.org/10.1287/orsc.6.1.3
Monteiro, D. (2016). Street-level bureaucracy revisited. Language & Dialogue, 6(1), 54–80. https://doi.org/10.1075/ld.6.1.02mon
Moscovici, S. (1981). On social representations. En J. P. Forgas (ed). Socialcognition perspectives on everyday knowledge (pp. 181-209). London, UK: Academic Press.
Moscovici, S. (ed.) (1985). Psicología social I. Influencia y cambio de actitudes, individuos y grupos. Madrid, España: Paidós.
Mouzelis, N. P. (1973). Organización y burocracia: un análisis de las teorías modernas sobre organizaciones sociales. Barcelona, España: Península.
Oropeza, A. (2005). La evaluación de la función pública en México. México: Plaza y Valdés.
Page, E. C. (1985). Political authority and bureaucratic power: a comparative analysis. Knoxville, TN:
University of Tennesse Press.
Pärna, O. y von Tunzelmann, N. (2007). Innovation in the public sector: Key features influencing the development and implementation of technologically innovative public sector services in the UK, Denmark, Finland and Estonia. Information Polity: The International Journal of Government & Democracy in the Information Age, 12(3), 109–125. https://doi.org/10.3233/IP-2007-0118
Picard, R. G. (1996). The rise and fall of communication empires. Journal of Media Economics, 9(4), 23. https://doi.org/10.1207/s15327736me0904_2
Richardson, S. (2011). The political economy of bureaucracy. Oxford, UK: Routledge.
Ritchie, M. N. (2018). Back-channel representation: a study of the strategic communication of senators with the us Department of Labor. Journal of Politics, 80(1), 240–253. https://doi.org/10.1086/694395
Rubin, H. J. (1974). Modes of bureaucratic communications: examples from Thai local administration. Sociological Quarterly, 15(2), 212–230. https://doi.org/10.1111/j.1533-8525.1974.tb00889.x
Savage, M. (1995). Property, bureucracy, and culture: middle-class formation in contemporary Britain. London, UK: Routledge.
Schwartz, H. y Jacobs, J. (1984). Sociología cualitativa. México: Trillas.
Snellen, I. (2001). ICTs, bureaucracies, and the future of democracy. Communications of the acm, 44(1), 45–48. https://doi.org/10.1145/357489.357504
Tejada, J. M. y Arias, L. F. (2003). El significado de tutoría académica en estudiantes de primer ingreso a la licenciatura. Revista de la Educación Superior, 32(127), 25-38.
Valdez, J. L. (1998). Las redes semánticas naturales, usos y aplicaciones en psicología social. Universidad Autónoma del Estado de México.
Van Duivenboden, H., y Thaens, M. (2008). ICT-driven innovation and the culture of public administration: A contradiction in terms? Information Polity: The International Journal of Government & Democracy in the Information Age, 13(3/4), 213–232. https://doi.org/10.3233/IP-2008-0157
Von Mises, L. (1945). Bureaucracy. Glasgow, Scotland: William Hodge & Co.
Weber, M. (1977). ¿Qué es la burocracia? Buenos Aires, Argentina: Pléyade.